World's Best Infographics
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World's Best Infographics
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Celebrating the FINE ART of visual communication in social marketing
Curated by Jeff Domansky
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Twitter, Amazon, NASDAQ, Target – 2013′s Biggest Digital Disasters [INFOGRAPHIC] - AllTwitter

Twitter, Amazon, NASDAQ, Target – 2013′s Biggest Digital Disasters [INFOGRAPHIC] - AllTwitter | World's Best Infographics | Scoop.it
From www.mediabistro.com - March 6, 2014 1:20 PM

2013 was a great year for social media but a somewhat forgettable one for online security, with a series of high-profile software glitches and exploits causing a lot of damage, both in reputations and finances, throughout the year.


Consider Twitter, for example. A hacked Associated Press (@AP) tweet that reported an explosion in the White House and an injured President Obama triggered an immediate collapse in the stock market costing hundreds of millions of dollars.


Sure, the exploit was quickly rectified and calm resorted, but the event shined a light on the sheer power of Twitter to move markets on news, even if it was falsified. Target, Amazon, NASDAQ and others also had major technical snafus in 2013, and this visual from Cast Software takes a closer look at last year’s biggest software disasters....

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Jeff Domansky's curator insight, March 6, 2014 3:20 AM

Lots of crisis PR and reputation management lessons from these four big business fails of 2013.
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This Is Why Social Media and Drinking Alcohol Don't Mix (Infographic)

This Is Why Social Media and Drinking Alcohol Don't Mix (Infographic) | World's Best Infographics | Scoop.it
From www.entrepreneur.com - November 3, 2013 10:45 AM

Addvocate has an interesting take on the potential pitfalls of using social media at various stages of intoxication. As crisis communicator Jonathan Bernstein noted on his blog, keeping alcohol out of the mix isn’t as obvious as it may seem.


“Most people wouldn’t hold a press conference or shareholder meeting after spending a few hours at the bar,” he wrote, “yet for some reason many of those same people feel strangely comfortable sharing to social media when they’re in the midst of tying one on....

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Jeff Domansky's curator insight, November 3, 2013 10:32 AM

What might happen if you find yourself posting to your accounts while knocking back a few. It's not pretty.... Don't try this at home ;-)
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The Review of Reviews | Social Media Today

The Review of Reviews | Social Media Today | World's Best Infographics | Scoop.it
From socialmediatoday.com - April 27, 2013 10:48 AM

Too many business owners throw their hands up and give up on reviews. It’s personal and it’s painful to read how someone misinterpreted and mis-characterized your service, product, or business. But, the absolutely dead wrong response is to walk away....

Jeff Domansky's insight:

This infographic is filled with interesting stats and tips.

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Breakdown of A Person's Google Results...and How to Look Better | Cool Infographics

Breakdown of A Person's Google Results...and How to Look Better | Cool Infographics | World's Best Infographics | Scoop.it
From www.coolinfographics.com - February 12, 2013 11:31 PM

When you type your name in Google, what comes up? Hopefully nothing negative. The Breakdown of A Person’s Google Results: How People Look in Google - and How to Look Better infographic from brandyourself.com tells you which of your profiles are going to show up higher in google. If your personal image needs a boost, use BrandYourself, a free website that allows you to create a positive image of yourself and land it on the top page of the Google search....

Jeff Domansky's insight:

Smart SEO thinking and tips about ranking more effectively on Google search.

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85% of consumers will retaliate against a company with bad customer service | Rebecca Grant

85% of consumers will retaliate against a company with bad customer service | Rebecca Grant | World's Best Infographics | Scoop.it
From brandlove.co.za - November 19, 2013 9:38 AM

When a product or service doesn’t work as promised, some people get angry. Really angry.


Cloud contact center provider Five9 released a report and infographic today looking at “customer rage” and what companies can do to prevent it. Turns out 85 percent of consumers will retaliate against a company if their customer service needs are not met. 49 percent of all consumers will stop doing business with that company, and 18-34 year olds are three times as likely to vent their frustrations on social media.

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Jeff Domansky's curator insight, November 19, 2013 9:37 AM

The big impact of bad customer service.
Jared Hill's curator insight, November 20, 2013 7:25 PM

Want to stop/prevent a potential crisis? Learn good customer service!
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Winners And Losers: Online Reputation Management Trends

Winners And Losers: Online Reputation Management Trends | World's Best Infographics | Scoop.it
From www.forbes.com - May 31, 2013 9:30 AM
Among major U.S. corporations, who’s winning and losing in the creation and protection of their reputations online? A new infographic from MGD Advertising in Southern Florida provides some surprising results. First, the trends: Currently, 94% of Google GOOG +0.27% search results are organic–not paid ads. Yes, your online reputation is that important. Forty-two percent of adults have scoped someone out on the Internet before doing business with them (I would count myself among those numbers). Of those, 45% have changed their minds about doing business with someone based on something they found....
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Ultimate Guide to Monitoring Your Online Reputation | Melissa Agnes

Ultimate Guide to Monitoring Your Online Reputation | Melissa Agnes | World's Best Infographics | Scoop.it
From www.melissaagnescrisismanagement.com - February 28, 2013 11:25 AM

An excellent infographic, plus additional resources on monitoring your online reputation - from Melissa Agnes's online crisis management blog. Yesterday, Jeffrey sent me a link to this excellent infographic on monitoring your online reputation. I thought it was so well-created that I wanted to share it with you here today. Below the infographic, you’ll find additional links to past posts I’ve written that take you deeper into actually putting the excellent advice within this infographic to use. Take a look....

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