LivePerson, a provider of digital engagement solutions, today announced the results of its second annual Connecting with Customers research, a comprehensive global study examining trends in online behavior and consumer expectations.
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Celebrating the FINE ART of visual communication in social marketing
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Scoop.it!
When a product or service doesn’t work as promised, some people get angry. Really angry. Cloud contact center provider Five9 released a report and infographic today looking at “customer rage” and what companies can do to prevent it. Turns out 85 percent of consumers will retaliate against a company if their customer service needs are not met. 49 percent of all consumers will stop doing business with that company, and 18-34 year olds are three times as likely to vent their frustrations on social media. 
Jared Hill's curator insight,
November 20, 2013 7:25 PM
Want to stop/prevent a potential crisis? Learn good customer service! |
Powerful research into consumer expectations and online trends in service.