Public Relations & Social Marketing Insight
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Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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Cause Marketing: What’s in it for Them?

Cause Marketing: What’s in it for Them? | Public Relations & Social Marketing Insight | Scoop.it

What’s in it for them?” is, perhaps, the most important question that you can ask yourself before you enter into cause-related business (or any business, for that matter). So often, marketers know a ridiculous amount about their product, their points of differentiation, their mission or even their cause, yet when asked about their customer, they run out of things to say rather quickly.


The secret to fostering engagement with your customers lies in knowing what they are really buying from you. If you want your business to do good, it better be the kind of good that people care about. People save the cute and cuddly animals first. Baby fur seals and koalas are far easier to rescue than the blowfish. This is not to diminish the importance of any cause, but if we fail to be honest about the way that consumers buy and buy in, then we fail to understand the nature of “good” in business....

Jeff Domansky's insight:

Key CSR question for cause marketers: "What's in it for them"

Mike Allen's curator insight, May 14, 2015 8:05 AM

What payoff exists for volunteers or donation contacts?

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6 brands that employed transparency in marketing—and won

6 brands that employed transparency in marketing—and won | Public Relations & Social Marketing Insight | Scoop.it

Transparency can look different depending on the audience and the context. Find out which brands exemplify what it means to be transparent today.


Openness has never been more important in marketing and in business. Being transparent begins with knowing your customers—it requires having a relationship with your community of customers and engaging in ongoing dialogue, and many brands are increasingly turning to an online insight community to enable this type of deep engagement and learning.


As the examples below show, transparency can look different depending on the audience and the context. Here are 5 brands that provide examples of what it means to be transparent today....

Jeff Domansky's insight:

Great look at five companies enjoying the business benefits of transparency.

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Reach Millennials Through Storytelling for Good

Reach Millennials Through Storytelling for Good | Public Relations & Social Marketing Insight | Scoop.it

To be successful in reaching Millennials, businesses need to give themselves the freedom to re-think their entire marketing strategy. To achieve their business objectives businesses need to communicate effectively with the values of consumers. Brands that are becoming more socially conscious today will positively affect their bottom-line, their communities, and the world of tomorrow.


In a telephone interview with David Burstein, author of "Fast Future: How the Millennial Generation is Shaping Our World," he said Millennials are highly connected to and are extremely conscious of their values. They "see the world from a values perspective," he continued, "Reaching Millennials requires a real investment [from brands and organizations] in social responsibility."...

Jeff Domansky's insight:

If Millennials are part of your target market, you'll find some valuable insight and strategies here.

Jenifer Rettler's curator insight, July 25, 2013 4:45 PM

Storytelling and understanding the values of the Millenial Generation will also be important in the future of Training and Education as well as in Marketing.

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14 Excellent CSR Resources – Public Relations with a conscience

14 Excellent CSR Resources – Public Relations with a conscience | Public Relations & Social Marketing Insight | Scoop.it

Working in Corporate Social Responsibility (CSR) is something I find difficult but gratifying. The field of CSR is tumultuous but, as in most fields these days, fellow CSR strategists collaborate via social media to discuss the good, the bad, and everything in between. Over the years, I’ve found some amazing companies and innovators that I have found to be great resources within CSR. (In no particular order)...

 

[CSR and PR strategists take note - JD]

Carol Sherriff's curator insight, September 8, 2013 3:05 PM

Good resources, mainly catering for larger businesses but worth a look

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CSR Pays for Itself: Here's the Evidence - Forbes

CSR Pays for Itself: Here's the Evidence - Forbes | Public Relations & Social Marketing Insight | Scoop.it

"...a big question for companies is to what extent CSR - specifically behavior that affects the environment - actually alters shareholder value. Is it better to pursue a single bottom line, or do shareholders benefit more when a company supports the “triple bottom line” that includes people, the planet, and profits?..."

 

Worth reading!

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Australians are now more likely to favour ethical brands than in the past

Australians are now more likely to favour ethical brands than in the past | Public Relations & Social Marketing Insight | Scoop.it

Australians are increasingly favouring ethical brands, with more than three quarters of respondents to a Havas PR study showing some conscientious consumption. In the past, almost three fifths of respondents reported failing to act conscientiously.

Jeff Domansky's insight:

Here's a trend marketers need to pay close attention to as it spreads and deepens around the globe.

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Why Purpose-Driven Social Brands Will Win Marketing 3.0

Why Purpose-Driven Social Brands Will Win Marketing 3.0 | Public Relations & Social Marketing Insight | Scoop.it

In a consumer-driven economy, the good a company does is increasingly becoming its defining competitive advantage. While CSR, cause marketing and sustainability might have seemed like nice-to-dos just a few years ago, articulating your brand's core values is now critical in terms of the reputational, employee productivity, and bottom line impact to your company.


As Rich Fernandez, Director of Executive Development at Google, said recently at Sustainable Brands '13, If a company's product is not improving lives, it's diminishing them." In the face of rising consumer activism, Marketing 3.0 will be won by those who become purpose-driven social brands. To do so, the CMO, CSO, CSR, and Foundation leads must align to bring a cohesive brand story to life that clearly defines the company's "social license to operate....

Jeff Domansky's insight:

The importance of lining up your brand story with CSR for a competitive advantage.

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Citizen Renaissance

Citizen Renaissance | Public Relations & Social Marketing Insight | Scoop.it
Three years ago, Citizen Renaissance was published as a reaction to three seismic shifts in society - the rise of digital democracy, falling global wellbeing and an imminent environmental crisis.

 

The footballing cliché runs that teams must score when they are dominating the game. PR consultancies often manage early possession, but then struggle to find the back of the net.

 

It happened with CSR and with social and now with content, too – a failure to convert early-mover advantage into sustained leadership. We let others steal our clothes and then bemoan their encroachment on “our” space.

For a profession that prides itself on the quality of its strategic advice, it is perverse that we so consistently forget to take our own. This is partly a failure of visionary leadership; partly the lack of a rigorously defined point of view about our very purpose; but mostly a question of economics and business models.

 

With the exception of the big, consultancy networks, PR rarely achieves scale. And, where the holding company groups do deliver scale, so some of the choicest bits are invariably siphoned off to the media houses and ad guys. Why? Because they make a better case for the economics and are able to enumerate their arguments on a factual base. This is exactly what is now happening with content and data. PR is increasingly banished to the fringes....

Jeff Domansky's insight:

A pessimistic point of view on PR that may apply to some but the agile PR agencies and PR pros prove otherwise.

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Crane and Matten blog: GE, IBM and Ford still top performers in sustainability communications using social media

Crane and Matten blog: GE, IBM and Ford still top performers in sustainability communications using social media | Public Relations & Social Marketing Insight | Scoop.it

We're pleased to feature a guest blog today from Matthew Yeomans, a leading expert on social media in the area of sustainability and CSR. We asked him to tell us a little more about the Social Media Sustainability Index, an impressive report that he recently authored on the state of social media sustainability communication among major international companies. Read what he has to say, and then download the free report in full over at the SMI website. It's full of practical tips on how to communicate effectively about sustainability using social media - and of course there's a top 100 list to pore over at your leisure....

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