Hospitalist Groups Patient Experience Scores Improve with Coaching #esante #hcsmeufr #digitalhealth | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it
From catalyst.nejm.org - January 3, 2019 3:58 AM
Hospitals are under increased pressure to improve their patient experience scores or face substantial financial losses. Read how Scripps Health has used group training and 1:1 coaching with medical director buy-in, along with monthly reporting of scores, to improve HCAHPS scores for its hospitalist groups.