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PRIORITIES OF THE YEAR, OBJECTIVES PURSUED AND EXPECTED RESULTS
Facilitating the access of consumers to alternative dispute resolution schemes compliant with Directive 2013/11/EU9
including through measures for vulnerable consumers, developing the networking of national alternative dispute resolution entities, promoting monitoring activities on the functioning and the effectiveness of dispute resolution mechanisms.
Eligible activities
The grants can support a wide range of activities such as promotion and communication, staff training, creation of online interfaces and monitoring tools, networking tools and the
organisation of specific workshops.
Deadline:4/12/2018